FAQ

Account Registration
Creating a MyCloudFitness account allows you to enjoy basic functions for free, such as seeing your workout stats in real time while you exercise, and track...
Mon, 14 Feb, 2022 at 11:33 AM
Airplay/Chromecast for Trainer and World Tour Videos
The MyCloudFitness app is compatible with Apple Airplay and Google Chromecast. Once you start a Trainer or World Tour video, you may click the casting icon ...
Thu, 25 Mar, 2021 at 3:26 PM
Basic Workout Connection Steps
The MyCloudFitness app automatically searches for the machine through Bluetooth. You do not need to pair the machine in your Bluetooth settings. For more in...
Fri, 4 Feb, 2022 at 4:29 PM
Basic Workout - Portrait and Landscape Orientation
When doing a MyCloudFitness basic workout, you can rotate your device for portrait or landscape mode. Click on images for detailed steps to enable auto-...
Fri, 25 Feb, 2022 at 5:43 PM
Connecting a Heart Rate Monitor (HRM/Chest Belt)
If you have a MyCloudFitness heart rate monitor ("HRM") or a compatible Bluetooth HRM, you may use the following steps to view your heart rate dur...
Fri, 4 Feb, 2022 at 4:49 PM
Redeem a Voucher Code
To redeem a voucher code, please go to https://app.mycloudfitness.com/ and pick a plan. You may enter the voucher code at the checkout page.  IMPORTANT...
Fri, 4 Feb, 2022 at 5:04 PM
Video Workout Connection Steps
The MyCloudFitness app automatically searches for the machine through Bluetooth. You do not need to pair the machine in your Bluetooth settings. For more in...
Fri, 4 Feb, 2022 at 4:29 PM
Weight Scale Connection Steps
The MyCloudFitness app automatically searches for the machine through Bluetooth. You do not need to pair the machine in your Bluetooth settings. For more in...
Wed, 24 Aug, 2022 at 10:53 AM
Heart Rate Zone
During a workout, the MyCloudFitness app displays heart rate zones for member using a compatible Bluetooth heart rate monitor.  With the heart rate zones, m...
Tue, 30 Aug, 2022 at 4:46 PM
How to Request Account Deletion & Data Removal
You can request to delete your MyCloudFitness account and associated data at any time. Log in to your account on our mobile app to get started....
Tue, 19 Dec, 2023 at 10:46 AM